Event Code: VTDCF-3090-6 After Leaving the Application Idle (Doc ID 2426643.1)

Applies to: Primavera P6 Enterprise Project Portfolio Management Cloud Service - Version 18.2 and later Information in this document applies to any platform. Symptoms After leaving P6 Professional idle for approximately 5 minutes, the following error occurs. Primavera P6 Professional 18 The sync operation stopped unexpectedly. Reconnect or contact your administrator. ----------------------- ERROR ----------------------- Executable: PM.EXE Application: Primavera P6 Professional 18 Event Code: VTDCF-3090-6 Message: TCVirtualTable.DoCalcField: PROJECT.other_user_exclusive: Stream read error Context: 1: TDevxMainForm.BeforeFormShow 2: TDevxMainForm.BeforeFormShow 3: TfrmEPS.mnuOpenProjectClick 4: TCFormManager.SetToolbar 5: TDevxMainForm.BeforeFormShow 6: TfrmLogin.FormCreate 7: 8: 9: 10: Detail: Type: Exception Object Type: TApplication STEPS ----------------------- The issue can be reproduced at will with the following steps: 1. Login to P6 Professional 18. 2. Leave idle for approximately 5 minutes. BUSINESS IMPACT ----------------------- The issue has the following business impact: Due to this issue, users cannot leave P6 Professional idle for more than 5 minutes. Changes Cause Defect in P6 Professional cache service. The associated error in the PrimaveraCacheService.log has been identified as the cause of the issue, this was determined in the following bug by the Oracle Development Team. Bug 27716038 - P6 PROFESSIONAL CLOUDCONNECT ERROR PROJECT.OTHER_USER_EXCLUSIVE: STREAM READ ERR Information Info Locked any other operation from intervening periodic sync. Periodic sync started Information Exception Error received from cloud server: System.Exception: Error from cloud server: Internal error Invalid Session!   Solution Cloud Hosted Customers 1. Create an SR and ask for this Solution to be applied to your environment. Please be sure to specify which environment requires the Solution. 2. Provide this KM document id in the SR problem description. 3. Once the SR has been updated that the Solution has been applied, verify the Solution and close SR.